Luggage / flight
Delayed travel luggage
Choose this form if your travel luggage was delivered with a delay and you want to claim compensation or reimbursement of costs incurred for purchasing essential items.
Documents
- Carrier's report confirming the lost-luggage report
- Document from the carrier confirming the date and time of luggage collection
- Receipts for costs incurred
- Luggage tag
- Insurance policy
Additional documents
- Other documents confirming the validity of the claim
Flight delay or cancellation
Choose this form if your flight was delayed or cancelled and you want to claim compensation or reimbursement of costs incurred for purchasing essential items.
Documents
- Document from the carrier confirming the flight cancellation/delay, including the reason and duration of the delay
- Flight tickets and boarding passes for both the planned and actual flight
- Receipts for costs incurred (if the policy covers reimbursement for essential toiletries, clothing and food purchases)
- Insurance policy
Additional documents
- Other documents confirming the validity of the claim
Loss or damage to travel luggage / sports equipment
Choose this form if your travel luggage was lost or damaged and you want to claim compensation for it.
Documents
- Carrier's report listing the lost/damaged items (if the carrier is at fault)
- Carrier's final decision regarding any compensation payment (if the carrier is at fault)
- Police report listing the damaged/lost items, or that of the fire brigade or other services whose intervention was required
- Report from the accommodation (in case of burglary, fire or flooding at the place of accommodation)
- Receipts for lost or damaged items; if receipts are unavailable, please provide the brand, model, and approximate purchase date and value
- Photos of the damaged items
- Receipts for repairing the damaged items
- Luggage tag
- Insurance policy
Additional documents
- Other documents confirming the validity of the claim